MPC-HC can't find any subtitle from OpenSubtitles

I hope this result is from your version. If it is a portable version, than it should be, although the log is nearly the same.

Code:


17:40:09.828 - SubtitlesInfo::GetFileInfo: GetFileInfo(): Deducing video information from file path
filePath="K:\Filmy\Seriály\Teorie velkého třesku\9\The.Big.Bang.Theory.S09E01.HDTV.x264-LOL.mp4"
fileName="The.Big.Bang.Theory.S09E01.HDTV.x264-LOL"
fileExtension="mp4"
fileSize=129717932
matchPattern=0
title="The Big Bang Theory"
country=""
year=-1
episode="S09E01"
seasonNumber=9
episodeNumber=1
title2=""
resolution=""
format="HDTV"
audioCodec=""
videoCodec="x264"
releaseGroup="LOL"
discNumber=-1 (SubtitlesProviders.cpp:435)
17:40:09.964 - OpenSubtitles::Login: ("")=OKx5jV3KoTMvayd2nqwR0mRs8Pf (SubtitlesProvider.cpp:96)
17:40:09.964 - OpenSubtitles::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:124)
17:40:09.964 - OpenSubtitles::Hash: ()=129717932 (SubtitlesProvider.cpp:125)
17:40:09.964 - OpenSubtitles::Search: ("{ sublanguageid="all", moviehash="0000000007bb56ac", moviebytesize="129717932", limit=500 }") (SubtitlesProvider.cpp:147)
17:40:09.997 - OpenSubtitles::Search: 0 (SubtitlesProvider.cpp:191)
17:40:10.119 - podnapisi::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:741)
17:40:10.119 - podnapisi::Search: ("https://www.podnapisi.net/ppodnapisi/search?sXML=1&sAKA=1&sK=The%20Big%20Bang%20Theory&sTS=9&sTE=1&sMH=0000000007bb56ac&page=1") (SubtitlesProvider.cpp:623)
17:40:10.370 - titlovi::Search: ("http://api.titlovi.com/xml_get_api.ashx?x-dev_api_id=X-DEV-DESKTOP_fie2a-a1Rsa-aHw4P&uiculture=en&forcefilename=true&mt=2&keyword=The%20Big%20Bang%20Theory&season=9&episode=1") (SubtitlesProvider.cpp:797)
17:40:10.621 - SubDB::Hash: ()=0dfbe8aa4c20b52e1b8bf3cb6cbdf193 (SubtitlesProvider.cpp:447)
17:40:10.621 - SubDB::Search: ("http://api.thesubdb.com/?action=search&hash=0dfbe8aa4c20b52e1b8bf3cb6cbdf193") (SubtitlesProvider.cpp:455)
17:40:10.684 - podnapisi::Search: ("https://www.podnapisi.net/ppodnapisi/search?sXML=1&sAKA=1&sK=The%20Big%20Bang%20Theory&sTS=9&sTE=1&sMH=0000000007bb56ac&page=2") (SubtitlesProvider.cpp:623)
17:40:11.122 - Napisy24::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:1124)
17:40:11.122 - Napisy24::Search: ("http://napisy24.pl/run/CheckSubAgent.php?postAction=CheckSub&ua=mpc-hc&ap=mpc-hc&fh=0000000007bb56ac&fs=129717932&fn=The.Big.Bang.Theory.S09E01.HDTV.x264-LOL") (SubtitlesProvider.cpp:1050)
17:40:16.532 - OpenSubtitles::LogOut: () (SubtitlesProvider.cpp:110)


This confirms that the problem is with the calculation of the hash. Now I need to figure out why it doesn't work properly on your system.

Another test:
sendspace.com 3112w7

It has the same log, it is version 1.7.11.24, same as before.

Code:

18:53:46.995 - SubtitlesInfo::GetFileInfo: GetFileInfo(): Deducing video information from file path
filePath="K:\Filmy\Seriály\Teorie velkého třesku\9\The.Big.Bang.Theory.S09E01.HDTV.x264-LOL.mp4"
fileName="The.Big.Bang.Theory.S09E01.HDTV.x264-LOL"
fileExtension="mp4"
fileSize=129717932
matchPattern=0
title="The Big Bang Theory"
country=""
year=-1
episode="S09E01"
seasonNumber=9
episodeNumber=1
title2=""
resolution=""
format="HDTV"
audioCodec=""
videoCodec="x264"
releaseGroup="LOL"
discNumber=-1 (SubtitlesProviders.cpp:435)
18:53:47.138 - OpenSubtitles::Login: ("")=u3AjNhaih5c57fIHOXyCkVu7K97 (SubtitlesProvider.cpp:96)
18:53:47.138 - HashTest: file reader (SubtitlesProvider.cpp:147)
18:53:47.138 - OpenSubtitles::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:170)
18:53:47.138 - OpenSubtitles::Search: ("{ sublanguageid="all", moviehash="0000000007bb56ac", moviebytesize="129717932", limit=500 }") (SubtitlesProvider.cpp:192)
18:53:47.177 - OpenSubtitles::Search: 0 (SubtitlesProvider.cpp:236)
18:53:47.280 - podnapisi::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:786)
18:53:47.280 - podnapisi::Search: ("https://www.podnapisi.net/ppodnapisi/search?sXML=1&sAKA=1&sK=The%20Big%20Bang%20Theory&sTS=9&sTE=1&sMH=0000000007bb56ac&page=1") (SubtitlesProvider.cpp:668)
18:53:47.530 - titlovi::Search: ("http://api.titlovi.com/xml_get_api.ashx?x-dev_api_id=X-DEV-DESKTOP_fie2a-a1Rsa-aHw4P&uiculture=en&forcefilename=true&mt=2&keyword=The%20Big%20Bang%20Theory&season=9&episode=1") (SubtitlesProvider.cpp:842)
18:53:47.782 - SubDB::Hash: ()=0dfbe8aa4c20b52e1b8bf3cb6cbdf193 (SubtitlesProvider.cpp:492)
18:53:47.782 - SubDB::Search: ("http://api.thesubdb.com/?action=search&hash=0dfbe8aa4c20b52e1b8bf3cb6cbdf193") (SubtitlesProvider.cpp:500)
18:53:47.822 - podnapisi::Search: ("https://www.podnapisi.net/ppodnapisi/search?sXML=1&sAKA=1&sK=The%20Big%20Bang%20Theory&sTS=9&sTE=1&sMH=0000000007bb56ac&page=2") (SubtitlesProvider.cpp:668)
18:53:48.282 - Napisy24::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:1169)
18:53:48.282 - Napisy24::Search: ("http://napisy24.pl/run/CheckSubAgent.php?postAction=CheckSub&ua=mpc-hc&ap=mpc-hc&fh=0000000007bb56ac&fs=129717932&fn=The.Big.Bang.Theory.S09E01.HDTV.x264-LOL") (SubtitlesProvider.cpp:1095)
18:53:51.966 - OpenSubtitles::LogOut: () (SubtitlesProvider.cpp:110)

You can ignore the version number of these test builds.

The problem appears to be that it fails to open the file to read the data that is used for the hash.

OK, I downloaded the file again and the log is different now (in different order at least). Maybe I did some mistake before.

Code:

19:03:17.718 - OpenSubtitles::LogOut: () (SubtitlesProvider.cpp:110)
19:03:29.969 - SubtitlesInfo::GetFileInfo: GetFileInfo(): Deducing video information from file path
filePath="K:\Filmy\Seriály\Teorie velkého třesku\9\The.Big.Bang.Theory.S09E01.HDTV.x264-LOL.mp4"
fileName="The.Big.Bang.Theory.S09E01.HDTV.x264-LOL"
fileExtension="mp4"
fileSize=129717932
matchPattern=0
title="The Big Bang Theory"
country=""
year=-1
episode="S09E01"
seasonNumber=9
episodeNumber=1
title2=""
resolution=""
format="HDTV"
audioCodec=""
videoCodec="x264"
releaseGroup="LOL"
discNumber=-1 (SubtitlesProviders.cpp:435)
19:03:30.250 - podnapisi::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:786)
19:03:30.250 - podnapisi::Search: ("https://www.podnapisi.net/ppodnapisi/search?sXML=1&sAKA=1&sK=The%20Big%20Bang%20Theory&sTS=9&sTE=1&sMH=0000000007bb56ac&page=1") (SubtitlesProvider.cpp:668)
19:03:30.501 - titlovi::Search: ("http://api.titlovi.com/xml_get_api.ashx?x-dev_api_id=X-DEV-DESKTOP_fie2a-a1Rsa-aHw4P&uiculture=en&forcefilename=true&mt=2&keyword=The%20Big%20Bang%20Theory&season=9&episode=1") (SubtitlesProvider.cpp:842)
19:03:30.754 - SubDB::Hash: ()=0dfbe8aa4c20b52e1b8bf3cb6cbdf193 (SubtitlesProvider.cpp:492)
19:03:30.754 - SubDB::Search: ("http://api.thesubdb.com/?action=search&hash=0dfbe8aa4c20b52e1b8bf3cb6cbdf193") (SubtitlesProvider.cpp:500)
19:03:30.862 - podnapisi::Search: ("https://www.podnapisi.net/ppodnapisi/search?sXML=1&sAKA=1&sK=The%20Big%20Bang%20Theory&sTS=9&sTE=1&sMH=0000000007bb56ac&page=2") (SubtitlesProvider.cpp:668)
19:03:31.255 - Napisy24::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:1169)
19:03:31.255 - Napisy24::Search: ("http://napisy24.pl/run/CheckSubAgent.php?postAction=CheckSub&ua=mpc-hc&ap=mpc-hc&fh=0000000007bb56ac&fs=129717932&fn=The.Big.Bang.Theory.S09E01.HDTV.x264-LOL") (SubtitlesProvider.cpp:1095)
19:03:31.391 - OpenSubtitles::Login: ("")=VbipT,Qi5ZF8xiec-eVvL6uNhca (SubtitlesProvider.cpp:96)
19:03:31.391 - HashTest: file reader (SubtitlesProvider.cpp:147)
19:03:31.391 - OpenSubtitles::Hash: ()=0000000007bb56ac (SubtitlesProvider.cpp:170)
19:03:31.391 - OpenSubtitles::Search: ("{ sublanguageid="all", moviehash="0000000007bb56ac", moviebytesize="129717932", limit=500 }") (SubtitlesProvider.cpp:192)
19:03:31.993 - OpenSubtitles::Search: 0 (SubtitlesProvider.cpp:236)
19:03:38.452 - OpenSubtitles::LogOut: () (SubtitlesProvider.cpp:110)

This may work, or display error message with cause of the failure:
sendspace.com 5xoo9u

Ah, such an easy problem, I should have try that.
The problem is with the incorrect path to the video file. I am not english speeking person and I use czech language special diacritic in folder names. So when the file is in such a folder, subtitles are not working. if I place the file into another folder without special alphabet signs, it works perfectly.
I just wonder why there was no problem in the previous stable version.

Thank you so much for your help

I will see if I can make it work for all folder names. I may have another test build for you later.

I'm returning here to give feedback about my solution for this issue.

I guess my issue was caused by Windows 7. When i started to use Windows 10 everything began to work properly.

This problem was fixed in MPC-HC.