AVI file from Samsung DVR wont play with audio on new PC

I have an AVI file that was recorded and exported from a Samsung DVR. The file has video and audio and plays fine using KMplayer and an early version of codecs on an older windows 7 PC but I am trying to get it running on a new Windows 10 PC and I cannot get the audio to play at all. I have tried everything I know, multiple players, different codec packs, but the audio just will not play. I can make a sample file available if needed but any help would be greatly appreciated as I've exhausted my knowledge of such things now.

Yes, I can not say anything without having a sample.

http://www.sendspace.com

Here is one of the files I am referring to

https://www.dropbox.com/sh/hmk3ed8zkxhwyep/AAAkiegpbITQ9B2cE8DYywlQa?dl=0

Please let me know if you have any trouble accessing it.

Its called 11030100.AVI

Thanks

You need a codec for G.723 audio. Not to be confused with G.723.1 which is a different format.

Open the Registry Editor on your old computer:
regedit.exe
Then browse to these keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Drivers32

See if you see any entries there that might be the codec you need.

Hi, thanks for getting back to me. Nothing llike that in the first key (see attached) and the second key doesn't exist

Second key only exists on 64-bit versions of Windows.

That old KMPlayer should indicate somewhere which audio format it think it is and which decoder it is using. It should show a DirectShow filter list similar to MPC-HC. For example somewhere like: Menu > Play > Filters

Perhaps the old computer has software from Samsung installed for the DVR?

This can make a list of installed codecs (on the old computer):
Codec Tweak Tool > Generate Log

I am running an old version of the codec pack on the old computer and cant find the tweak tool. If I do a "media info" from kmplayer, this is the result (from the working PC)


and that same media info from the windows 10 PC that wont play audio


Has anyone else managed to get it playing with audio ?

Here is standalone version of Codec Tweak Tool:
https://files2.codecguide.com/CodecTweakTool_668.exe

Thank you , have run it and this is the result

Codec Tweak Tool | Log file | Generated at 2023-03-04 18:19:34

##### System Information #####

OS: Windows 7 Home Premium Service Pack 1 (6.01.7601)
CPU name: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz
CPU details: 3600 MHz | 4 core(s) | Family 6 Model 158 Stepping 11
Memory: 3104 MB
Screen size: 1280x1024 (32bits)
GPU 1: Standard VGA Graphics Adapter
GPU memory: 64 MB
GPU driver: vga (Version 6.1.7600.16385) (6-21-2006)
GPU 2: Intel(R) HD Graphics 4400
VendorID: 8086, DeviceID: 041e
GPU memory: 1632 MB
GPU driver: igdumdim32.dll (Version 9.18.10.3186) (5-17-2013)
Audio device: Realtek High Definition Audio
VendorID: 10ec, DeviceID: 0887, SubSys: 1458a002
Audio driver: RTKVHDA.sys (Version 6.0.1.6662) (6-19-2012)

##### Decoder Settings #####

ffdshow (x86):
H264=0 VC1=0 MPEG2=0 XVID=0 DX50=0 DIV3=0 FLV1=0 RAW=0
MP3=0 AAC=0 AC3=0 DTS=0 TrueHD=0 Vorbis=0 Mace=0 RAW=0

AC3Filter:
AC3=U DTS=U MP3=U AAC=U TrueHD=U Vorbis=U PCM=U SPDIF_IN=U SPDIF_OUT=U

##### DirectShow Filters (32-bit) #####

Description: Net I Audio Decoder
File name: c:\program files\samsung\sipp codec\xaudiodecoderex.ax
CLSID: {04B6504B-5AA1-40D1-A815-7D742277525A}
Merit: 00600000 = MERIT_NORMAL

Description: ffdshow Video Decoder
File name: c:\program files\k-lite codec pack\filters\ffdshow\ffdshow.ax
CLSID: {04FE9017-F873-410E-871E-AB91661A4EF7}
Merit: FF800001

Description: ffdshow Audio Decoder
File name: c:\program files\k-lite codec pack\filters\ffdshow\ffdshow.ax
CLSID: {0F40E1E5-4F79-4988-B1A9-CC98794E6B55}
Merit: FF800001

Description: Haali Media Splitter
File name: c:\program files\k-lite codec pack\filters\haali\splitter.ax
CLSID: {55DA30FC-F16B-49FC-BAA5-AE59FC65F82D}
Merit: 00400000 = MERIT_UNLIKELY

Description: Haali Media Splitter (AR)
File name: c:\program files\k-lite codec pack\filters\haali\splitter.ax
CLSID: {564FD788-86C9-4444-971E-CC4A243DA150}
Merit: 003FFFFF

Description: AC3Filter
File name: c:\windows\system32\ac3filter.ax
CLSID: {A753A1EC-973E-4718-AF8E-A3F554D45C44}
Merit: 40000000

Description: DC-Bass Source
File name: c:\program files\k-lite codec pack\filters\dcbass\dcbasssourcemod.ax
CLSID: {ABE7B1D9-4B3E-4ACD-A0D1-92611D3A4492}
Merit: 00400000 = MERIT_UNLIKELY

Description: Net-i Video Decoder
File name: c:\program files\samsung\sipp codec\xvideodecoderex.ax
CLSID: {DA827A57-C941-4E67-9F51-88CF71A4DEF9}
Merit: FF911111

(A total of 88 filters, 8 shown, 80 hidden)

##### ICM Class Manager (32-bit) #####

Description: ffdshow video encoder
File name: c:\program files\k-lite codec pack\filters\ffdshow\ffdshow.ax
CLSID: {4DB2B5D9-4556-4340-B189-AD20110D953F} (ffdshow video encoder)
Merit: 00100000 = MERIT_SW_COMPRESSOR

(A total of 3 filters, 1 shown, 2 hidden)

##### Default source filters (32-bit) #####

(A total of 12 default source filters, 0 shown, 12 hidden)

##### ACM and VFW Codecs (32-bit) #####

Description: Xvid MPEG-4 Video Codec
ID: vidc.XVID
File name: c:\windows\system32\xvidvfw.dll

Description: <none>
ID: VIDC.VP80
File name: c:\windows\system32\vp8vfw.dll
Status: File not found

(A total of 17 codecs, 2 shown, 15 hidden)

##### DirectX Media Objects (32-bit) #####

(A total of 14 DMO, 0 shown, 14 hidden)

Most likely this is the one you need:
c:\program files\samsung\sipp codec\xaudiodecoderex.ax

1) Copy that file the new computer. Check the folder if it contains additional DLL files, you might need to copy those as well.
2) Then on new computer, click on Start menu, type "cmd". Windows should show Command Prompt as a result. Choose to "Run as Administrator" (important).
3) Then type this command:
regsvr32 c:\location\where\you\put\xaudiodecoderex.ax

Since this decoder is 32-bit, you need to use a 32-bit player (x86)!

If you run the K-Lite installer again, choose to modify, then you can additionally select the x86 version of MPC-HC.

You absolute legend, It works, thank you so much!!!

Cheers

Could you upload this file for me? It might be useful for others in the future.

http://www.sendspace.com

Hi, yes of course. There is a video one and an audio one so have included both.

Let me know if you have any issues getting them

https://www.dropbox.com/sh/iac1hdflz52wvn5/AACRVw1UfiKcMfT7oghYnduza?dl=0

Got it.