Error during video playback MagicInfo (digital signage)

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Error during video playback MagicInfo (digital signage) Empty Error during video playback MagicInfo (digital signage)

Post by PierPaolo Wed Dec 22, 2021 10:55 am

Hello at all,
I'm here to ask for help regarding a major video playback problem in a recent setup.
We are using Samsung MagicInfo Player for windows where there is a schedule with 4 videos that goes in loop after end.
Using last version of klite codec and default settings using Lav decoder and HW accelleration during playback after a few cycles, black screens begin to appear at the beginning of each video between one and the other.
Until it stops completely in a crash of the Samsung iPlayer.
If i using FF show the same.

How can i understand locate the problem?
Is there a really simple unfiltered setup that I can try?
Any kind of help is really appreciated.

I'm using a Xeon W-1270P CPU with a Nvidia P2200 graphics card and latest driver.
OS Windows LTSC

General

Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/mp41)
File size : 24.6 MiB
Duration : 20 s 0 ms
Overall bit rate : 10.3 Mb/s
Encoded date : UTC 2021-09-21 11:27:09
Tagged date : UTC 2021-09-21 11:28:32
TIM : 00:00:00:00
TSC : 25
TSZ : 1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L6
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 20 s 0 ms
Bit rate : 9 978 kb/s
Width : 4 800 pixels
Height : 1 890 pixels
Display aspect ratio : 2.540
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.044
Stream size : 23.8 MiB (97%)
Language : English
Encoded date : UTC 2021-09-21 11:27:20
Tagged date : UTC 2021-09-21 11:27:20
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 20 s 0 ms
Source duration : 20 s 32 ms
Bit rate mode : Constant
Bit rate : 317 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 775 KiB (3%)
Source stream size : 775 KiB (3%)
Language : English
Encoded date : UTC 2021-09-21 11:27:16
Tagged date : UTC 2021-09-21 11:27:16


PierPaolo

Posts : 4
Join date : 2021-12-22

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Error during video playback MagicInfo (digital signage) Empty Re: Error during video playback MagicInfo (digital signage)

Post by Admin Wed Dec 22, 2021 1:55 pm

Does the crash message show any details? If not, look in the Windows Event Viewer, application log.

If it happens after a few cycles, then it is possible that the application has a memory leak. Open the Windows Task Manager (Ctrl+Shift+Esc) and monitor the usage of system memory and graphics memory.

I suggest you give our own player (Media Player Classic) a try.
Menu > View > Playlist
The playlist window has a right-click menu to save a created playlist as a file.
Options > Playback > Repeat forever
Options > Playback > Fullscreen > uncheck Exit fullscreen at end of playback

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Error during video playback MagicInfo (digital signage) Empty Re: Error during video playback MagicInfo (digital signage)

Post by PierPaolo Wed Dec 22, 2021 2:16 pm

Hi Admin,
I check already event viewer and task manager.
There is no crash event, and ram or vram is not full.
I already tested Media Player Classic and its work great without error but i cant use instead of SamsungMI because we need remote contents management.

Using Lav video without HW Acceleration i have no more error in short time.
I will test a little bit longer.

PierPaolo

Posts : 4
Join date : 2021-12-22

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Error during video playback MagicInfo (digital signage) Empty Re: Error during video playback MagicInfo (digital signage)

Post by Admin Wed Dec 22, 2021 10:06 pm

MPC can be controlled remotely using a web interface.
Options > Player > Web interface

It also has a programming API for external control.

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