can't install due to error

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can't install due to error Empty can't install due to error

Post by ichao Fri Nov 19, 2021 1:01 pm

windows version: windows 10 home edition

laptop spec
processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
installed RAM 8.00 GB (5.89 GB is available)
windows x64

file I downloaded
version: 16.5.3 Basic
Filename: K-Lite_Codec_Pack_1653_Basic.exe
Size: 18503 KB
MD5: 30e0971d5c3e906a109a752f9ceb4db4
SHA256: fb6550e9f81794bfc30d173a5996de6f1b362793c114e80f3bc33a224146a70b

error specific info
I downloaded this file, and ran it by administrator. then this message appears with red "×"

ShellExsecuteEx failed; code 67. can't find network's name

there were any buttons except for "OK". so I pressed "OK" then window disappears. I already downloaded older version(13.1.0) but it won't work either.

please help

ichao

Posts : 2
Join date : 2021-11-19

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can't install due to error Empty Re: can't install due to error

Post by Admin Fri Nov 19, 2021 3:06 pm

This is the first time I see that error message.

Try moving the downloaded installer to another folder on your computer. Also right-click on the .exe and go to Properties. Check if you see an "unblock" button there. Windows sometimes can block downloaded files, causing the installer to fail.

You don't need to explicitly run it as administrator. It will automatically do that (and show UAC prompt).

Admin
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can't install due to error Empty Re :Re :can't install due to error

Post by ichao Sat Nov 20, 2021 11:40 am

it's solved and now I can install! thank you! I guess it failed because I ran installer from "download" file which is assigned as Dropbox-backup file. I moved  the file from "download" to "desktop" which is not assigned as Dropbox backup folder and it installed successfully. once again, thank you so much!

ichao

Posts : 2
Join date : 2021-11-19

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can't install due to error Empty Re: can't install due to error

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