Video Thumbnail issue - COM Surrogate has stopped working
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Video Thumbnail issue - COM Surrogate has stopped working
My configuration:
K-lite codec pack version 15.2.6
Windows 7 x86
Recently clips/gifs in .mp4 format downloaded from the web (ex. 9gag) have started to crash COM Surrogate due to thumbnail problems.
Anytime I open the folder the .mp4 file is located I get a COM Surrogate error message.
Here is the error:
COM Surrogate has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc6b7
Fault Module Name: avcodec-ics-58.dll
Fault Module Version: 58.55.100.0
Fault Module Timestamp: 5d62695d
Exception Code: c00000fd
Exception Offset: 00749403
OS Version: 6.1.7601.2.1.0.256.48
I was using an older K-Lite version, and update to the latest version did not fix this.
When I uninstall K-Lite the crashes stop.
Temp fix is to use Codec Tweak Tool -> Thumbnail -> use Microsoft thumbnailer for .mp4 the crashes stop, but I do not have a thumbnail on the video files.
Can you please suggest how to tackle this?
olkop- Posts : 1
Join date : 2019-12-11
Re: Video Thumbnail issue - COM Surrogate has stopped working
Can you upload one of those files for me? Then I can send it to the developer of Icaros to get this fixed.
You can upload to http://www.sendspace.com or some other file host.
You can upload to http://www.sendspace.com or some other file host.
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