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4k display error on some computers

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4k display error on some computers Empty 4k display error on some computers

Post by internlin on Mon Feb 22, 2016 4:29 pm

Dear sir,

I found a 4k file that I can't play it correctly on some computer, and here is my sample file:
https://drive.google.com/file/d/0BzJF2SZgJ5Gjd05PTURINVpFTFk/view?usp=sharing

and the log file:
https://drive.google.com/file/d/0BzJF2SZgJ5GjbmVRbHV6ckVlbm8/view?usp=sharing

Both of them are 11.9.6, please help me to check & fix the problem, thank you very much.

Here are the screen snap.
4k display error on some computers 4k-pla10
4k display error on some computers 4k-pla10

internlin

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Join date : 2014-08-23

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Post by Admin on Mon Feb 22, 2016 9:31 pm

Try this:
MPC-HC options > Playback > Output > Video renderer > VMR-9 (renderless)

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Post by internlin on Tue Feb 23, 2016 1:36 pm

I've tried today, but it's still tha same. Orz

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Post by Admin on Tue Feb 23, 2016 2:34 pm

Do other 4K videos work on that computer? Your graphics driver might not support it.

The file plays without problems here.

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Post by internlin on Wed Feb 24, 2016 1:37 pm

Hi,

I've tried other 4k files today but the problem remains. Maybe the problem is about griphics driver, thank you.

internlin

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Post by internlin on Wed Feb 24, 2016 7:45 pm

But the color of 4k is ok in Youtube, it's very strange...

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Post by Admin on Wed Feb 24, 2016 11:51 pm

Your browser does not use DirectShow video renderers. So behavior can be different.

You could try the other available renderers in MPC-HC.

Look on the website of your laptop manufacturer to see if they have a newer driver.

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