HEVC fail to play and get information from properties

by roman313 Wed Apr 01, 2020 8:10 pm

One of HEVC file can't play. It is from 15.4.2 k-lite codec pack. And can't get properties and thumbnail.

https://cloud.mail.ru/public/K25q/FemCtykGj

Video - HEVC

Windows media player and Windows Store player play ok. VLC can't play.
Internet browser (Google Chrome) play ok.

Android MX Player play ok.

by **Admin** Thu Apr 02, 2020 7:42 pm

The file plays ok here. Properties and thumbnail are also working.

Try re-installing the codec pack.

by roman313 Thu Apr 02, 2020 8:01 pm

Admin wrote:The file plays ok here. Properties and thumbnail are also working.

Try re-installing the codec pack.

Not helped

by **Admin** Thu Apr 02, 2020 8:13 pm

Do other HEVC files play correctly?

by roman313 Thu Apr 02, 2020 8:44 pm

Admin wrote:Do other HEVC files play correctly?

Yes, absolutely others HEVC play ok. Only this file can't play

by **Admin** Fri Apr 03, 2020 2:35 pm

Then I don't know what is wrong.

What error do you get when trying to play this play?

by roman313 Fri Apr 03, 2020 4:36 pm

Admin wrote:Then I don't know what is wrong.

What error do you get when trying to play this play?

No error. Just message in a left bottom corner "cannot play the file"

by **Admin** Fri Apr 03, 2020 10:12 pm

Can you copy this log file here?
Codec Tweak Tool > Generate Log

by roman313 Sat Apr 04, 2020 7:19 am

Admin wrote:Can you copy this log file here?
Codec Tweak Tool > Generate Log

https://cloud.mail.ru/public/JCAY/rFsxCbZJq

by **Admin** Sat Apr 04, 2020 4:50 pm

Try a fresh installation of the pack, with default settings, so without Haali Splitter, ffdshow and AC3Filter.

by roman313 Sat Apr 04, 2020 5:01 pm

Admin wrote:Try a fresh installation of the pack, with default settings, so without Haali Splitter, ffdshow and AC3Filter.

I was speak, I was do it, uninsall and install fresh. Absolutely not chanded. And I have no second computer for install absolutely clean. Version 15.4.2 and lower work ok.

I'm think, problem in codecs.

by **Admin** Sat Apr 04, 2020 9:12 pm

It worked with version older than 15.4.2? Does it still work it you install the older version now?

It plays correctly for me with 15.4.2.

by **Admin** Sat Apr 04, 2020 9:16 pm

Also, do not modify the hardware acceleration settings. Your log showed you were using non-standard settings. Your hardware for example does not support hardware decoding of VP9, so enabling that is pointless. And your Intel GPU only has partial acceleration for HEVC, so best is to keep that disabled as well.

by roman313 Sun Apr 05, 2020 3:06 am

Admin wrote:Also, do not modify the hardware acceleration settings. Your log showed you were using non-standard settings. Your hardware for example does not support hardware decoding of VP9, so enabling that is pointless. And your Intel GPU only has partial acceleration for HEVC, so best is to keep that disabled as well.

Yes, it's work with 15.4.2 and lower.
Intel GPU (embedded in CPU) not used, used only discrete nVidia GeForce 610 (settings in nVidia control panel, MPC-HC has nVidia hardware acceleration)

by roman313 Sun Apr 05, 2020 9:22 am

Admin wrote:Also, do not modify the hardware acceleration settings. Your log showed you were using non-standard settings. Your hardware for example does not support hardware decoding of VP9, so enabling that is pointless. And your Intel GPU only has partial acceleration for HEVC, so best is to keep that disabled as well.

Now install 15.4.3 on a virtual machine, can't render. Downgrade to 15.4.0,then to 15.0.0,can't render. Possibly bad update(s) from Microsoft update

by **Admin** Sun Apr 05, 2020 3:22 pm

There were no changes in the codecs between 15.4.2 and 15.4.3, so it indeed must be caused by something outside of the pack.

Since this filename contains Cyrillic characters, try if giving it a name with ASCII characters helps.

Right-click on the file in Explorer and check if there is an option to "unblock" the file. More info:
https://www.tenforums.com/tutorials/85418-disable-downloaded-files-being-blocked-windows.html

by roman313 Sun Apr 05, 2020 4:14 pm

Admin wrote:There were no changes in the codecs between 15.4.2 and 15.4.3, so it indeed must be caused by something outside of the pack.

Since this filename contains Cyrillic characters, try if giving it a name with ASCII characters helps.

Right-click on the file in Explorer and check if there is an option to "unblock" the file. More info:
https://www.tenforums.com/tutorials/85418-disable-downloaded-files-being-blocked-windows.html

No, I was do this. Think Microsoft updates bad and make this cause

Or possibly encoded with errors -
https://cloud.mail.ru/public/2uMq/qcGWHmdsQ

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