Windows 10: MPC-HC crashes/freezes while watching a video

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Windows 10: MPC-HC crashes/freezes while watching a video

Post by Resistance2 on Mon Aug 03, 2015 4:54 am

Hello,

my MPC-HC is crashing/freezing after some time when I watch a movie. Mostly it happens if I want to exit fullscreen mode and it says "MPC-HC has stopped working" or the video just freezes while the sound is still working, I have to end the program with taskmanager if this happens. On windows 7 everything worked perfectly!

Here is a crash-report link:

https://drdump.com/UploadedReport.aspx?DumpID=4026663&SecondVisit=1

I hope you can help me... otherwise I might go back to windows 7 cause I watch A LOT of stuff. Btw. this also happens with VLC player...

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

Post by Admin on Mon Aug 03, 2015 5:28 am

The crash is in the user interface code of MPC-HC, so the cause is most likely the graphics driver.

Which GPU do you have?
Codec Tweak Tool > Generate Log > System Information

You should try installing an older version of the driver. Then use this tool to prevent Windows Update from replacing the driver:
https://support.microsoft.com/en-us/kb/3073930

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

Post by Resistance2 on Mon Aug 03, 2015 6:30 am

I have a GTX Titan. I already tried different drivers with no success. But it seems I fixed the problem now. The program "EVGA PrecisionX" was causing it.

If you click on that problem number "134433" in the crash report another tab opens up with more information. You can see the tag "EVGA PrecisionX" there. That program was always running in the background, and now after I removed it, the crashing did not happen anymore.

Thank you for your help Smile

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

Post by Admin on Mon Aug 03, 2015 10:56 pm

I should have noticed that, but I was in a bit of a hurry. I think PrecisionX has options to exclude specific applications, but considering that it is known to cause problems with several other applications as well, its probably best to remove it completely.

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

Post by Resistance2 on Tue Aug 04, 2015 6:15 am

Admin wrote:I should have noticed that, but I was in a bit of a hurry. I think PrecisionX has options to exclude specific applications, but considering that it is known to cause problems with several other applications as well, its probably best to remove it completely.

No problem dude, but you did help me with your answere because I wanted to understand how you read those reports and clicked on the problem number. If it wasnt you, I would have never clicked on it Very Happy. The thing is, with Windows 7 PrecisionX didnt cause any problems so it must be a compatibility issue with Windows 10. Maybe EVGA will fix that in the future, for now I use MSI Afterburner, that program does the same job and works perfectly with Windows 10 Smile

Have a great day

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

Post by TheTornado on Thu Aug 06, 2015 7:16 am

so just to be clear I have to close evga precision x while watching video or I have to completely remove it ?

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

Post by Admin on Thu Aug 06, 2015 7:28 am

Closing it should be enough I think. But you will notice soon enough if MPC-HC crashes or not.

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

Post by TheTornado on Thu Aug 06, 2015 8:13 am

thanks after I closed it till now no crashes. I searched everywhere for a fix and I didn't find it I had to install a clean windows version and still didn't work. but I found this while trying to get another version of the codecs. why this forums don't appear on google ? that would have me a lot of time if it just appeared when I searched for this problem

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

Post by Admin on Thu Aug 06, 2015 11:00 pm

I have seen this forum many times in Google search results.

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Re: Windows 10: MPC-HC crashes/freezes while watching a video

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