Can not watch Mp4 after installation

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Can not watch Mp4 after installation

Post by emilshamloo on Sun Nov 25, 2018 11:39 pm

Hi, I have installed your latest version, 14.5.5
And I use windows 8.1
The installation was successfull, and I see the "Codec Tweak Tool" in my desktop.
Still, I can not wach the .mp4 files on my computer.
Anyboady can help?
Regards


Last edited by emilshamloo on Mon Nov 26, 2018 11:23 am; edited 1 time in total (Reason for editing : spelling error)

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Re: Can not watch Mp4 after installation

Post by Admin on Mon Nov 26, 2018 11:35 am

Which player are you using and what error do you get?

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Re: Can not watch Mp4 after installation

Post by emilshamloo on Tue Nov 27, 2018 9:18 am

I use windows media player.
And I get this error, please, look at the picture attached.

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Re: Can not watch Mp4 after installation

Post by emilshamloo on Tue Nov 27, 2018 11:47 am

And i have version 12 of media player

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Re: Can not watch Mp4 after installation

Post by Admin on Tue Nov 27, 2018 5:41 pm

Try this:
Codec Tweak Tool > Media Foundation > disable .mp4 (32-bit column)

If that does not solve it, then maybe something is wrong with those files. Right-click on a file and choose MediaInfo. Copy the details it gives here.

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Re: Can not watch Mp4 after installation

Post by emilshamloo on Wed Nov 28, 2018 4:09 pm

I did as you said and here is what I see:

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Re: Can not watch Mp4 after installation

Post by Admin on Thu Nov 29, 2018 2:39 pm

That is correct. Do those files still not play?

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Re: Can not watch Mp4 after installation

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