Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

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Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

Post by karenkhor on Thu Dec 07, 2017 2:57 pm

Problem happen when i tried to install the k lite codec pack. I usually update one in a month or perhaps longer (unless the system decided to inform me that there's an update). As usual i need to uninstall the old version and install the new version. however when the installation bar run until the end, the error message pops up (attached image as shown). I tried to install few versions, old and new and still I see this error. I tried to click ignore and continue with the install but i couldn't play any videos. Another image i attached is all the errors i've encountered if i clicked "ignore". I usually install mega pack or full pack but this time i tried to install standard pack too, all with the same error.




I ran the codec tweak tool to generate the log file. I believe all info is shown here and any help is much appreciated (totally do not understand a thing on these stuff).
Codec Tweak Tool | Log file | Generated at 2017-12-07 22:53:05

#####  System Information  #####

OS:           Windows 7 Home Premium (6.01.7601) (x64)
DirectX:      9.0c + 10 + 10.1 + 11
CPU name:     Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz
CPU speed:    2394 MHz (4t)
Memory:       1888 MB
Screen size:  1366x768 (32bits) (60Hz)
Video card 1: Intel(R) HD Graphics Family
             VendorID: 8086, DeviceID: 0116, SubSys: 05071025
Video mem:    816 MB
Video driver: igdumd64.dll (Version 8.15.10.2345) (3-26-2011)
Video card 2: NVIDIA GeForce GT 520M
             VendorID: 10de, DeviceID: 0df7, SubSys: 05071025
Video mem:    1024 MB
Video driver: nvd3dumx.dll (Version 8.17.12.6883) (6-5-2011) (NV 268.83)
Audio device: Intel(R) Display Audio
             VendorID: 8086, DeviceID: 2805, SubSys: 80860101
Audio driver: IntcDAud.sys (Version 6.14.0.3074) (10-15-2010)

#####  K-Lite Codec Pack  #####

KLCP version: 13.6.5
KLCP type:    full

Speaker conf: 2.0

MPC renderer: EVR CP
MPC subs:     ISR

#####  Decoder Settings #####

LAV Video:
H264=1 HEVC=1 VP9=1 VC1=1 MPEG2=1 MPEG4=1 WMV3=0

LAV Audio:
MP3=1 AAC=1 Vorbis=1 AC3=1 DTS=1 LPCM=1 WMA=0


#####  DirectShow Filters (32-bit)  #####

Description:  CyberLink Audio Wizard (PCMMovie)
File name:    c:\program files (x86)\acer\clear.fi\movie\audiofilter\claudwizard.ax
CLSID:        {9F22B503-2196-44B2-84FC-DE54201D3115}
Merit:        00200810

Description:  CyberLink Audio Decoder (PCMMovie)
File name:    c:\program files (x86)\acer\clear.fi\movie\audiofilter\claud.ax
CLSID:        {C3F47B9F-1F8A-47F8-BA5D-7B74135258B2}
Merit:        00200800

(A total of 92 filters, 2 shown, 90 hidden)

#####  DirectShow Filters (64-bit)  #####

(A total of 73 filters, 0 shown, 73 hidden)

#####  ICM Class Manager (32-bit)  #####

(A total of 2 filters, 0 shown, 2 hidden)

#####  ICM Class Manager (64-bit)  #####

(A total of 2 filters, 0 shown, 2 hidden)

#####  Default source filters (32-bit)  #####


(A total of 63 default source filters, 0 shown, 63 hidden)

#####  Default source filters (64-bit)  #####


(A total of 55 default source filters, 0 shown, 55 hidden)

#####  ACM and VFW Codecs (32-bit)  #####

(A total of 16 codecs, 0 shown, 16 hidden)


#####  ACM and VFW Codecs (64-bit)  #####

(A total of 14 codecs, 0 shown, 14 hidden)


karenkhor

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Re: Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

Post by karenkhor on Thu Dec 07, 2017 2:59 pm

Oh the third image is cropped and unable to display full. Just click view image to see the full image. Thank you.

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Re: Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

Post by Admin on Thu Dec 07, 2017 3:31 pm

code 0x5 means "access denied", so perhaps your virus scanner is blocking it?

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Re: Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

Post by karenkhor on Thu Dec 07, 2017 4:09 pm

Admin wrote:code 0x5 means "access denied", so perhaps your virus scanner is blocking it?

I am using Kaspersky, how do i know if my virus is blocking it?

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Re: Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

Post by Admin on Thu Dec 07, 2017 5:13 pm

Usually it should show you a message. But perhaps you have disabled that?

That was another user that reported an issue with Kaspersky two days ago. I don't know if Kaspersky has fixed it yet.

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Re: Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

Post by karenkhor on Fri Dec 08, 2017 2:25 pm

Admin wrote:Usually it should show you a message. But perhaps you have disabled that?

That was another user that reported an issue with Kaspersky two days ago. I don't know if Kaspersky has fixed it yet.

I have been using both Kaspersky and k lite codec for years. This is the first time I've encountered such issues. I am not too sure how should I deal with Kaspersky and is there any option to place the installation in "whitelist"? I am pretty sure my kaspersky should have allowed the installation because the app is quiet when I tried to install the k lite codec (normally if there's any vulnerabilities detected the kaspersky should have pop-up and indicated action blocked due to virus/trojan detected etc etc). There's no issue all the while during the installation bar running, and when the bar finished the error just pop up itself. How do i know if it's Kaspersky the one who blocked the installation?

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Re: Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

Post by Admin on Fri Dec 08, 2017 2:59 pm

Try version 13.7.0 of the codec pack.

It is also possible that the access permission of your Windows Registry are incorrect. That is very rare, but sometimes happens after a malware infection.

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Re: Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

Post by Admin on Fri Dec 08, 2017 3:01 pm


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Re: Installation error "Unable to register the DLL/OCX:RegSvr32 failed with exit code 0x5

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