MPC x64 Freezes and MPC x32 doesn't

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MPC x64 Freezes and MPC x32 doesn't

Post by freshcoffee on Tue Jan 03, 2017 5:49 pm

I have a problem with the MPC x64.

The MPC x32 opens normally while the MPC x64 freezes (1 ~ 10 seconds after opened)

My system is Windows 7 x64, then what i want to know is why i'm having this problem with the MPC x64 and not with the MPC x32.

The version of the MPC is 12.7.6 (Tuesday December 27th 2016). I have the same problem with the older version (12.7.5).

Right now i'm using the MPC x32 as i have no problem with it.

If anyone knows what is going on i would appreciate it.


Last edited by freshcoffee on Wed Jan 04, 2017 7:50 pm; edited 2 times in total

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Re: MPC x64 Freezes and MPC x32 doesn't

Post by Admin on Tue Jan 03, 2017 6:41 pm

Do you have F-Secure, HitmanPro Alert, or a similar security tool? Those have some compatibility issues (which are fixable by adjusting their settings).

Does the freeze always happens, or just for certain files?

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Re: MPC x64 Freezes and MPC x32 doesn't

Post by freshcoffee on Tue Jan 03, 2017 8:53 pm

Admin wrote:Do you have F-Secure, HitmanPro Alert, or a similar security tool? Those have some compatibility issues (which are fixable by adjusting their settings).

Does the freeze always happens, or just for certain files?

Just Avira Anti-Virus.

And the freeze always happens. Even just opening the MPC alone without movie.

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Re: MPC x64 Freezes and MPC x32 doesn't

Post by Admin on Wed Jan 04, 2017 4:59 pm

Another cause could be a damaged file.

1) Uninstall the codec pack, and re-install it fresh.

2) Scan for damaged Windows Files:
Start > Accessories > Command Prompt (right-click on it and select "Run as Administrator")
Type in this command: sfc.exe /scannow

3) Codec Tweak Tool > Generate Log
Copy the log here if it contains any third party codecs/filters. Maybe I can spot something bad. But it is probably not directly codec related, as it already freezes without playing anything.

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Re: MPC x64 Freezes and MPC x32 doesn't

Post by freshcoffee on Wed Jan 04, 2017 7:48 pm

Admin wrote:Another cause could be a damaged file.

1) Uninstall the codec pack, and re-install it fresh.

2) Scan for damaged Windows Files:
Start > Accessories > Command Prompt (right-click on it and select "Run as Administrator")
Type in this command: sfc.exe /scannow

3) Codec Tweak Tool > Generate Log
Copy the log here if it contains any third party codecs/filters. Maybe I can spot something bad. But it is probably not directly codec related, as it already freezes without playing anything.

1) Already did it five times.

2) Everthing it's OK.

3) The generated log:

Codec Tweak Tool | Log file | Generated at 2017-01-04 17:41:25

##### System Information #####

OS: Windows 7 Ultimate (6.01.7601) (x64)
DirectX: 9.0c + 10 + 10.1 + 11
CPU name: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz
CPU speed: 3100 MHz (4t)
Memory: 4096 MB
Screen size: 1920x1080 (32bits) (60Hz)
Video card: NVIDIA GeForce GTX 750 Ti
VendorID: 10de, DeviceID: 1380
Video mem: 2048 MB
Video driver: nvd3dumx.dll (Version 21.21.13.7633) (12-11-2016) (NV 376.33)
Audio device: Realtek High Definition Audio
VendorID: 10ec, DeviceID: 0887
Audio driver: RTKVHD64.sys (Version 6.0.1.7885) (7-19-2016)

##### K-Lite Codec Pack #####

KLCP version: 12.7.6 (base 12.7.5)
KLCP type: standard

Speaker conf: 2.0

MPC renderer: EVR CP
MPC subs: ISR

##### Decoder Settings #####

LAV Video:
H264=1 HEVC=1 VP9=1 VC1=1 MPEG2=1 MPEG4=1 WMV3=0

LAV Audio:
MP3=1 AAC=1 Vorbis=1 AC3=1 DTS=1 LPCM=1 WMA=0


##### DirectShow Filters (32-bit) #####

(A total of 73 filters, 0 shown, 73 hidden)

##### DirectShow Filters (64-bit) #####

(A total of 80 filters, 0 shown, 80 hidden)

##### ICM Class Manager (32-bit) #####

(A total of 2 filters, 0 shown, 2 hidden)

##### ICM Class Manager (64-bit) #####

(A total of 2 filters, 0 shown, 2 hidden)

##### Default source filters (32-bit) #####


(A total of 55 default source filters, 0 shown, 55 hidden)

##### Default source filters (64-bit) #####


(A total of 55 default source filters, 0 shown, 55 hidden)

##### ACM and VFW Codecs (32-bit) #####

(A total of 14 codecs, 0 shown, 14 hidden)


##### ACM and VFW Codecs (64-bit) #####

(A total of 13 codecs, 0 shown, 13 hidden)


##### DirectX Media Objects (32-bit) #####

Description: XnaVisualizerDmo
File name: c:\program files (x86)\common files\microsoft shared\xna\framework\shared\xnavisualizer.dll
CLSID: {a8122ff4-9e52-4374-b3d9-b4063e77109d}

(A total of 32 DMO, 1 shown, 31 hidden)

##### DirectX Media Objects (64-bit) #####

(A total of 31 DMO, 0 shown, 31 hidden)


Obs.: Thank you for your time sir. I appreciate it.

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Re: MPC x64 Freezes and MPC x32 doesn't

Post by Admin on Thu Jan 05, 2017 4:35 pm

The log looks clean.

Lets try to figure out what is wrong. Download this little tool:
https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

This may be able to give a clue where MPC-HC freezes. Run this tool and then start MPC-HC. Double-click on mpc-hc.exe in Process Explorer to see details.

Here is how it looks for me shortly after starting and after a while:


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Re: MPC x64 Freezes and MPC x32 doesn't

Post by freshcoffee on Thu Jan 19, 2017 5:29 pm

It gave the same problem with this program (ProcessExplorer).

I think i discovered what's causing these problems.

It's probably a nasty file named gbpsv.exe. (It's used for Protection System for E-Commerce and Home Banking for some banks in my country)

If something changes i will let you know.

Thank you anyway.

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Re: MPC x64 Freezes and MPC x32 doesn't

Post by Admin on Thu Jan 19, 2017 7:17 pm

Thanks for the info.

Try this option:
MPC-HC options > Player > Keys > disable "Global Media Keys"

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Re: MPC x64 Freezes and MPC x32 doesn't

Post by freshcoffee on Fri Jan 20, 2017 12:30 am

Admin wrote:Thanks for the info.

Try this option:
MPC-HC options > Player > Keys > disable "Global Media Keys"

No need for it.

It's solved now. I removed that program and now everything is OK.

Thank you for your help anyway.

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Re: MPC x64 Freezes and MPC x32 doesn't

Post by Admin on Fri Jan 20, 2017 1:21 am

Great. This could help others as well who have the same problem.

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Re: MPC x64 Freezes and MPC x32 doesn't

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