MPC-HC Fails to download subtitles from OpenSubtitles using account.

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MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Xemidra on Wed Nov 16, 2016 1:53 am

I just did a Windows reinstall. Now with the newest version of K-Lite Codec Pack (I also tested older one) I can't download subtitles from OpenSubtitles using account. I get wrong login/password error even though it's correct. When I don't use account it's working fine.

How do I fix it? The only Windows updates I installed was the WNF 4.0 and WNF 5.0 and also all C++ Redistributables. The account credentials are of course ok.

Here's the log:
Code:
16:14:53.951 - OpenSubtitles::LogOut: () (SubtitlesProvider.cpp:110)
16:15:09.589 - OpenSubtitles::LogOut: () (SubtitlesProvider.cpp:110)
16:15:19.818 - SubtitlesInfo::GetFileInfo: GetFileInfo(): Deducing video information from file path
filePath="S:\BitTorrent Downloads\Aftermath.S01E01.720p.HDTV.x264-AVS[rarbg]\Aftermath.S01E01.720p.HDTV.x264-AVS.mkv"
fileName="Aftermath.S01E01.720p.HDTV.x264-AVS"
fileExtension="mkv"
fileSize=1001536076
matchPattern=0
title="Aftermath"
country=""
year=-1
episode="S01E01"
seasonNumber=1
episodeNumber=1
title2=""
resolution="720p"
format="HDTV"
audioCodec=""
videoCodec="x264"
releaseGroup="AVS"
discNumber=-1 (SubtitlesProviders.cpp:439)
16:15:20.302 - podnapisi::Hash: ()=42b11f686cead6d0 (SubtitlesProvider.cpp:730)
16:15:20.302 - podnapisi::Search: ("https://www.podnapisi.net/ppodnapisi/search?sXML=1&sAKA=1&sK=Aftermath&sTS=1&sTE=1&sMH=42b11f686cead6d0&sL=pl,en&page=1") (SubtitlesProvider.cpp:612)
16:15:20.380 - titlovi::Search: ("http://api.titlovi.com/xml_get_api.ashx?x-dev_api_id=X-DEV-DESKTOP_fie2a-a1Rsa-aHw4P&uiculture=en&forcefilename=true&mt=2&keyword=Aftermath&season=1&episode=1&language=en") (SubtitlesProvider.cpp:786)
16:15:20.928 - SubDB::Hash: ()=409d13d3354b1572251ca46f3737600a (SubtitlesProvider.cpp:436)
16:15:20.928 - SubDB::Search: ("http://api.thesubdb.com/?action=search&hash=409d13d3354b1572251ca46f3737600a") (SubtitlesProvider.cpp:444)
16:15:21.204 - Napisy24::Hash: ()=42b11f686cead6d0 (SubtitlesProvider.cpp:1110)
16:15:21.204 - Napisy24::Search: ("http://napisy24.pl/run/CheckSubAgent.php?postAction=CheckSub&ua=mpc-hc&ap=mpc-hc&fh=42b11f686cead6d0&fs=1001536076&fn=Aftermath.S01E01.720p.HDTV.x264-AVS") (SubtitlesProvider.cpp:1036)
16:15:21.366 - Napisy24::Download: ("http://napisy24.pl/komentarze?napisId=97433") (SubtitlesProvider.cpp:1116)
16:15:21.604 - OpenSubtitles::Login: ("Xemidra")=failed (SubtitlesProvider.cpp:96)
16:15:23.831 - OpenSubtitles::LogOut: () (SubtitlesProvider.cpp:110)

Xemidra

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Admin on Wed Nov 16, 2016 6:26 am

Why use login if it works without?

It might be a temporary problem at the OpenSubtitles side. If it still happens after a few days, then open a new ticker at the MPC-HC bug tracker:
https://trac.mpc-hc.org/report/9

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Xemidra on Wed Nov 16, 2016 6:35 am

Because I use that account to upload subtitles. Also It should work anyway.
It works on my other computer. Any idea why it doesn't work for me?

Also I already reported a bug.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Xemidra on Wed Nov 16, 2016 6:41 am

Can you tell me how to purge the whole package from the system? Not just uninstall but remove completely.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Admin on Wed Nov 16, 2016 7:12 am

Uninstall does a full removal of everything, including settings.

Only if you use multiple Windows user accounts, there may be some settings left-overs in the registry in HKEY_CURRENT_USER\Software, but only for the other accounts you may have used. The admin account that is used to install is full cleaned.

You can reset settings to the default with the Codec Tweak Tool.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Xemidra on Thu Nov 17, 2016 5:05 am

Well. MPC-HC works in other accounts but in this one there is a problem. I did a clean reinstall today and the problem keeps happening. Did you maybe tested MPC-HC with EMET 5.51?

That's the only security software I have installed right now.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Admin on Thu Nov 17, 2016 8:32 am

The cause has been found:
https://trac.mpc-hc.org/ticket/5964

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Xemidra on Thu Nov 17, 2016 9:50 am

Then enlighten me because that's my issue thread and I don't see real cause.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Admin on Thu Nov 17, 2016 11:24 am

It will be fixed in next (beta) version. Will probably be available tomorrow or friday.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Xemidra on Fri Nov 18, 2016 1:00 am

I saw the beta.
Does it contain the fix for this issue?

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Admin on Fri Nov 18, 2016 2:52 am

Not yet.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Xemidra on Fri Nov 18, 2016 6:11 am

If you go here:
https://trac.mpc-hc.org/ticket/5964

you will find the fix for this issue.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Admin on Fri Nov 18, 2016 9:54 am

12.5.8 contains the fix

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

Post by Xemidra on Fri Nov 18, 2016 12:05 pm

Thank you for your support and help with this issue.

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Re: MPC-HC Fails to download subtitles from OpenSubtitles using account.

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