MPC shutdown automatically while draging player interface

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MPC shutdown automatically while draging player interface

Post by evaclub on Tue May 03, 2016 11:35 am

sys: win10 64bit
cpu i5-6200u
ram 4G

almost every video file that I play wirh MPC crash while draging player interface, sometimes the player crashes as soon as I open the file.
the same thing doesn't happen in other palyers

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Re: MPC shutdown automatically while draging player interface

Post by Admin on Tue May 03, 2016 1:40 pm

Does it show a crash message with details about the crashing module?
Are you dragging the interface to another monitor?
Do you have F-Secure antivirus? That has a known compatibility problem with MPC-HC.

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Re: MPC shutdown automatically while draging player interface

Post by evaclub on Tue May 03, 2016 4:47 pm

no crash message, the player window just disappears
I'm using a laptop, no second monitor
didn't install any antivirus software

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Re: MPC shutdown automatically while draging player interface

Post by Admin on Wed May 04, 2016 12:18 pm

Can you copy this information? Maybe I can see something that could cause this.
Codec Tweak Tool > Generate Log

Right-click on Start menu > Control Panel > System and Security > Administrative Tools > View Event Logs > Windows Logs > Application
Does that show any related errors?

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Re: MPC shutdown automatically while draging player interface

Post by evaclub on Wed May 04, 2016 1:56 pm

Codec Tweak Tool | Log file | Generated at 2016-05-04 20:55:30

##### System Information #####

OS: Windows 10 Home China (10.00.10586) (x64)
DirectX: 9.0c + 10 + 10.1 + 11 + 12
CPU name: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
CPU speed: 2400 MHz
Memory: 2048 MB
Screen size: 1920x1080 (32bits) (60Hz) (150%)
Video card 1: Intel(R) HD Graphics 520
VendorID: 8086, DeviceID: 1916, SubSys: 383917aa
Video driver: igdumdim64.dll (Version 10.18.15.4279) (8-24-2015)
Video card 2: NVIDIA GeForce 940M
VendorID: 10de, DeviceID: 1347, SubSys: 383917aa
Video mem: 2048 MB
Video driver: nvd3dumx.dll (Version 364.72)
Audio device: 英特尔(R) 显示器音频
VendorID: 8086, DeviceID: 2809, SubSys: 80860101
Audio driver: IntcDAud.sys (Version 8.20.0.541) (8-5-2015)

##### K-Lite Codec Pack #####

KLCP version: 12.1.2 (base 12.1.0)
KLCP type: mega

Speaker conf: 2.0

MPC renderer: EVR CP
MPC subs: ISR

##### Decoder Settings #####

LAV Video:
H264=1|0 VC1=1|0 MPEG2=1|0 MPEG4=1|0 FLV1=1 WMV3=0

LAV Audio:
MP3=1 AAC=1 Vorbis=1 AC3=1 DTS=1 LPCM=1 WMA=0

ffdshow (x86):
H264=0 VC1=0 MPEG2=0 XVID=0 DX50=0 DIV3=0 FLV1=0 RAW=0
MP3=0 AAC=0 Vorbis=0 AC3=0 DTS=0 LPCM=0 RAW=0

ffdshow (x64):
H264=0 VC1=0 MPEG2=0 XVID=0 DX50=0 DIV3=0 FLV1=0 RAW=0
MP3=0 AAC=0 Vorbis=0 AC3=0 DTS=0 LPCM=0 RAW=0


##### DirectShow Filters (32-bit) #####

(A total of 81 filters, 0 shown, 81 hidden)

##### DirectShow Filters (64-bit) #####

(A total of 74 filters, 0 shown, 74 hidden)

##### ICM Class Manager (32-bit) #####

(A total of 3 filters, 0 shown, 3 hidden)

##### ICM Class Manager (64-bit) #####

(A total of 3 filters, 0 shown, 3 hidden)

##### Default source filters (32-bit) #####


(A total of 63 default source filters, 0 shown, 63 hidden)

##### Default source filters (64-bit) #####


(A total of 55 default source filters, 0 shown, 55 hidden)

##### ACM and VFW Codecs (32-bit) #####

(A total of 22 codecs, 0 shown, 22 hidden)


##### ACM and VFW Codecs (64-bit) #####

(A total of 19 codecs, 0 shown, 19 hidden)


##### DirectX Media Objects (32-bit) #####

(A total of 31 DMO, 0 shown, 31 hidden)

##### DirectX Media Objects (64-bit) #####

(A total of 31 DMO, 0 shown, 31 hidden)

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Re: MPC shutdown automatically while draging player interface

Post by evaclub on Wed May 04, 2016 3:53 pm

haven't seen any related error in eventlog
but the latest update seems to be helpful
the problem haven't showed up since i installed 12.1.2
i'll keep on tracking

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Re: MPC shutdown automatically while draging player interface

Post by evaclub on Thu May 05, 2016 1:15 pm

happened again,
when I double click left mouse button, It shows "closed"  
but isn't the hotkey for "close" "ctrl+c"?
why the file would close when i double click left mouse button


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Re: MPC shutdown automatically while draging player interface

Post by Admin on Thu May 05, 2016 3:18 pm

Yes, normally double left click is to go to fullscreen.

You could try installing a different version of the NVIDIA driver. I have seen many people with stability problems with the 364.xx version in games and other applications. Try the newer 365 version or the older 362 version.

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Re: MPC shutdown automatically while draging player interface

Post by evaclub on Fri May 06, 2016 4:28 am

oh, yes
I updated the driver, it seems to work. I tested the same movie, and the problem didn't happen.
THK U!

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Re: MPC shutdown automatically while draging player interface

Post by Admin on Fri May 06, 2016 8:12 pm

Good to hear.

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Re: MPC shutdown automatically while draging player interface

Post by evaclub on Sun May 08, 2016 8:50 am

again...
now, under several situations the player will close the file:
1. When I double click left mouse button in the player window
2. When I drag any file into the player window (adding a subtitle while playing or a new file to play)
3. Dragging the player to the edge (the player closes the file as soon as the frame touches the edge of the screen)


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Re: MPC shutdown automatically while draging player interface

Post by Admin on Sun May 08, 2016 12:58 pm

Really looks like a driver problem. Also update the Intel driver.

By right-clicking on "mpc-hc64_nvo.exe" you can choose whether it should use the Intel or the NVIDIA GPU.

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Re: MPC shutdown automatically while draging player interface

Post by evaclub on Mon May 09, 2016 8:13 am

updated intel driver, seems good now, no problem with both intel and nvidia gpu

i'm not sure if it will happen again, i'll keep tracking

THKs again!

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