Xmedia Recode crashes after installing K-Lite 10.8.0

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Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Nightflight on Sun Oct 12, 2014 7:44 pm

Hye everybody,

I am using K-Lite for years now without having a slightly problem. Thx to the developers for this great software.

But now I have a problem and I do not know where to search for the problem.

On my old PC I had Win 7 64 Bit, Office 2010 and K-Lite 10.7. installed. I used XMR portable to convert videos without any issues at all.

Last week I bought a new pc. Same software installed as the old one. Same configuration. All updates installed.

I converted one video with XMR. Everything was ok. Then I installed K-Lite 10.8.0. I configured it exactly the way I did it on my old pc. Now I am not able to convert videos with XMR anymore. To be more specific, I am not able to convert a MKV Video with x264 codec with e.g. 20 GB to a MKV file with x264 codec with 4 GB filesize. XMR crashes immediately when I start the conversion. I always get the message that libx264.dll crashes. The strange thing is that I am able to convert the same file to mp4 or m2ts and so on. But not to mkv with x264 anymore.

I do not know what do anymore. I deinstalled and installed everything again and again and tried several versions of XMR, too. But with no success. I always searched Google for the last days. Also did the fixes with the codec tweak tool.

K-Lite must have changed something. But what?

I appreciate any hint that will help me out of this mess.

Thx in advance.

Nightflight

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Admin on Mon Oct 13, 2014 6:26 am

XMR does not use any external codecs. So the codec pack has no effect on it at all. Your problem is caused by something else. The crash happens in the x264 encoder from XMR, so that contains a bug.

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Nightflight on Mon Oct 13, 2014 6:59 pm

Dear Admin,

thx for your answer.

I know that XMR uses its own configuration. But I was able to reproduce the problem on another computer. On this one I used XMR to convert a mkv video file. Was successful. After that I installed KLCP and imported my settings. After that I tried to convert the same file as before. XMR crashes.

I know that KLCP is not directly responsible for this crashes. But something after the installation of KLCP or the import of my KLCP settings changes some windows settings, that causes XMR to crash.

Maybe you or anyother one has an idea what that míght be?


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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Admin on Mon Oct 13, 2014 11:51 pm

It does not make any changes to Windows. It only does things related to DirectShow codecs, which obviously have zero effect on XMR, because that does not use DirectShow. I am very confident that your problem is completely unrelated to the codec pack, and even any other external factors. The crash happens in an internal component of XMR.

Does the crash occur in libx264.dll again? I suspect it has some sort of memory alignment bug. Such bugs cause instability that can be very random. It can crash frequently, or almost never. You should send a bug report to the developers of XMR with a screenshot of the full crash dialog (with Fault Module Name, Exception Offset). Those details can help them pinpoint the bug.

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Admin on Tue Oct 14, 2014 12:02 am

Can you post MediaInfo details for an input file that triggers the crash?

And upload your XMR settings somewhere? (mediafire.com / datafilehost.com / sendspace.com)

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Nightflight on Tue Oct 14, 2014 12:05 am

Thx again for your support. Yes, the crash occurs in libx264.dll only and all the time with different versions of XMR and alway after installing KLCP. That's what is really strange about it.

The developer has been contacted three times by me the last weeks including all the information regarding the crash. But haven't heard from the developer at all.

Thx again for everything.

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Nightflight on Tue Oct 14, 2014 12:11 am

That is the Mediainfo information.

General
Unique ID                                : 250899695480671499307031958322858448688 (0xBCC1860E584DF5CEB553E1CD4F645730)
Complete name                            : C:\Users\Administrator\Desktop\Wedding.mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 729 MiB
Duration                                 : 18mn 53s
Overall bit rate                         : 5 393 Kbps
Encoded date                             : UTC 2014-10-07 19:08:46
Writing application                      : mkvmerge v7.2.0 ('On Every Street') 64bit built on Sep 13 2014 15:52:10
Writing library                          : libebml v1.3.0 + libmatroska v1.4.1
DURATION                                 : 00:18:22.033000000
NUMBER_OF_FRAMES                         : 420
NUMBER_OF_BYTES                          : 19095
_STATISTICS_WRITING_APP                  : mkvmerge v7.2.0 ('On Every Street') 64bit built on Sep 13 2014 15:52:10
_STATISTICS_WRITING_DATE_UTC             : 2014-10-07 19:08:46
_STATISTICS_TAGS                         : BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Attachements                             :
Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.0
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 18mn 53s
Bit rate                                 : 4 902 Kbps
Width                                    : 1 916 pixels
Height                                   : 1 076 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.099
Stream size                              : 662 MiB (91%)
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Mode extension                           : CM (complete main)
Format settings, Endianness              : Big
Codec ID                                 : A_AC3
Duration                                 : 18mn 53s
Bit rate mode                            : Constant
Bit rate                                 : 384 Kbps
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 51.9 MiB (7%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text
ID                                       : 3
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Language                                 : English
Default                                  : No
Forced                                   : No

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Nightflight on Tue Oct 14, 2014 12:13 am

XMR settings. I do have to say, that it is not the only file that let XMR crash. I've tested 5 files in total.

[Preferences]
Manufacturer=
Model=
Format=Matroska Video
VCodec=MPEG-4 AVC / H.264
ACodec1=AAC (Faac)
ProfileMode=0
MuxRate=0
PacketSize=2048
AVsynch=1
FastStart=0
CropTop=0
CropBottom=0
CropLeft=0
CropRight=0
PadTop=0
PadBottom=0
PadLeft=0
PadRight=0
PadColor=0
PadSynchLR=0
PadSynchTB=0
ResizeMethod=1
AspectRatio=0
CustomAspectRatio=0.0000
KeepRatio=0
Zoom=0
Resolution=-1
Height=1072
Width=1912
MovSplitMode=0
DeinterlaceFilter=0
Deinterlace=0
YadifMode=0
YadifOrder=0
KernelDeintOrder=0
KernelDeintThreshold=0
KernelDeintSharp=0
KernelDeintTwoway=0
KernelDeintMap=0
[H264]
Level=11
Profile=1
Tune=0
Preset=5
Framerate=0
DisplayMode=0
OpenGOP=0
GOPSize=0
MinGOPSize=0
Bitrate=3000
Bitmode=0
Thread=0
AlphaDeblock=0
BetaDeblock=0
Deblock=1
Quantizer=0.0
Quality=0.0
BFrameNum=3
BFrameMode=3
AdaptiveBFrame=1
BPyramid=0
WeightedBPredict=1
BFrameBias=0
Transform8x8=0
IntraSearch4x4=1
IntraSearch8x8=0
PFrameSearch4x4=1
PFrameSearch8x8=1
BFrameSearch8x8=1
VBVBufferSize=24000
VBVMaxBitrate=24000
VBVInitialBuffer=0.9
BitrateVariance=1.0
QuantizerCompression=0.6
Lookahead=40
ChromaME=1
MERange=16
SceneChange=40
MEAlgorithm=1
SubpixelRef=7
WeightedPFrame=0
MinQuantizier=10
MaxQuantizier=51
MaxQuantizierDelta=4
ChromaQP=0
IPRatio=1.4
PBRatio=1.3
InterDeadzone=21
IntraDeadzone=11
AQMode=1
AQStrenght=1.0
NumRefFrame=1
MixedRefFrame=0
CABAC=1
Trellis=1
TrellisStrenght=0.0
RDStrenght=1.0
NoDctDecimation=0
NoFastPSkip=0
SliceMaxMbs=0.0
SlicesFrame=0.0
SliceMaxSize=0.0
Aud=0.0
Nalhrd=0.0
RDOBFrame=0
[Delogo]
Band=10
Border=0
Height=50
Width=50
X=0
Y=0
[AudioVolume]
VolumeMode=0
Volume=65536
VolumeDB=0.0
VolumeNorm=0.0
[Audio]
Bitmode=0
Samplerate=4
Channels=1
AACBitrate=13
AACQuality=65546
MPEGVersion=1
OpjectType=1
Format=0
AACBandwidth=0
TNS=0
MS=0

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Admin on Tue Oct 14, 2014 12:42 am

I have tried three movies and all started converting fine with those settings.

Are you using the latest version of XMR? I tried with 3.2.0.0 portable, which was released a few days ago. So maybe you have an older version.

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Nightflight on Tue Oct 14, 2014 12:48 am

Really? Are your files also original mkv files? I have those problems since the release 3.1.9.0. I tried every version since then including 3.2.0.0.

Well, I think I have to deal with it because I do not know where to search for the reason for this crashes anymore.

Thank you very much for your support.

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Admin on Tue Oct 14, 2014 1:01 am

Yes, all MKV files from around 10 GB. Are any of your crashing files publicly available through a torrent (or usenet)? Then I could try with an exact same file.

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Nightflight on Tue Oct 14, 2014 8:29 pm

I sent a pm to you yesterday, but it is still in my outbox and not in my sentbox. How long does it take till the message will be sent to you?

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Admin on Wed Oct 15, 2014 1:37 am

I think it stays in the outbox until read. I will test that file asap.

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

Post by Admin on Wed Oct 15, 2014 2:04 am

Conversion started fine with that file. I tried both default settings (just selected MKV) and your settings.

The file has a pretty long foldername and filename. Applications can sometimes fail when the total length of a file path is longer than 260 characters. So try renaming it and moving it to a different folder.

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Re: Xmedia Recode crashes after installing K-Lite 10.8.0

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